Support
We're a small Australian team supporting families in Australia and New Zealand, and we read every message. Whether it's a bug, a billing question, or something that upset your child, please get in touch and we'll help.
Contact us
Email support@story-link.com.au. We aim to reply within one business day (Australian Eastern time).
Reporting a story
Families can share a storybook with another family using a share code, and stories can be created from what you or your child describes. If you ever see a story you feel is inappropriate, frightening, or not right for your child, you can report it from inside the app:
- 01
Open the Family tab.
- 02
Press and hold the story's cover.
- 03
Choose Report this story, and pick a reason.
The story is removed from your family's shelves immediately, and our team reviews every report. If the story was shared with you by another family, you'll also be offered the option to block that family so they can never share with you again. You can also simply choose Remove from our library if you'd rather not make a report.
You can report anything to us by email as well. Include the story's title and we'll find it.
How we keep stories safe
- Every AI-generated story, both words and pictures, passes an automated safety check before a child can see it.
- A story your child creates with their voice needs a parent's approval before it appears on their shelf.
- Sharing a story with another family requires a parent to approve it first.
- There are no ads, no tracking, and children never see purchase screens.
Managing your subscription
Subscriptions are billed through the App Store. To change or cancel, open the Settings app on your device, tap your name, then Subscriptions. You can also reach this from Profile → your plan → Manage Subscription in StoryLink.
Deleting your account
You can delete your account and all of your family's data from Profile → Delete account in the app, or request deletion here.